dubai big ticket

FREQUENTLY ASKED QUESTIONS

  • What is Dubai Big Ticket?
    • Dubai Big Ticket is a ticket that provides you access to all of Dubai’s top attractions: Dubai Aquarium & Underwater Zoo, KidZania, Dubai Ice Rink, VR Park, Reel Cinemas and Burj Khalifa for up to 40% off.
    • You can choose as little as 2 attractions or as many as 6 attractions to add to your Dubai Big Ticket
  • How can I purchase my Dubai Big Ticket?
    You can purchase your Dubai Big Ticket online at www.dubaibigticket.com or at any one of these attractions: Dubai Aquarium & Underwater Zoo, KidZania, Dubai Ice Rink, VR Park, Reel Cinemas
  • What is the validity of my ticket?
    Your Dubai Big Ticket is valid 30 days from date of purchase
  • Where is the location of each attraction?
    • Dubai Aquarium & Under Water Zoo: The Dubai Mall, Ground Level
    • VR Park: The Dubai Mall, Level 2 (near Reel Cinemas and KidZania)
    • Reel Cinemas: The Dubai Mall, Level 2 or Dubai Marina Mall
    • KidZania: The Dubai Mall, Level 2
    • Dubai Ice Rink: The Dubai Mall, Ground Floor (next to the Souk)
    • At The Top: The Dubai Mall, Lower Ground Level
    • Dubai Opera: Sheikh Mohammed bin Rashid Boulevard next to Burj Khalifa
    • Spa:
      • The Spa at Address Downtown: Address Downtown, Level 6
      • The Spa at Address Dubai Marina: Address Dubai Marina, Level 3
      • The Spa at Address Boulevard: Address Boulevard, Level 4
      • The Spa at Palace Downtown: Palace Downtown - Level 1: Men's Spa. Level 2: Ladies' Spa
    • Golf:
      • Arabian Ranches Golf Club: Arabian Ranches, Emirates Road
      • Address Montgomerie: Emirates Hills
    • Tour:
      • Dubai Polo and Equestrian Club: Al Qudra Road, Next to Dubai Studio City
  • How can I reach to the location?
    • Either by car or metro (Burj Khalifa/Dubai Mall metro station).
    • If arriving via personal car, the best parking is Cinema Parking.
    • Once in The Dubai Mall, there is directional signage throughout the mall for each attraction.
    • Dubai Opera: Use P2/P3 paid parking entrance on Mohammed bin Rashid Blvd diagonally across from Vida Hotel or taxi drop-off on MBR Blvd in front of #DUBAI OPERA sign.
    • Spa:
      • The Spa at Address Downtown: By car. Valet service available
      • The Spa at Address Dubai Marina: Either by car or metro (Damac Properties)
      • The Spa at Address Boulevard: Either by car or metro (Burj Khalifa/ The Dubai Mall metro station)
      • The Spa at Palace Downtown: By car. Valet service available
    • Golf:
      • Arabian Ranches Golf Club: By car. Valet service available
      • Address Montgomerie: By car. Valet service available
    • Tour:
      • Dubai Polo and Equestrian Club: By car. Valet service available
  • How much time do I need to visit each attraction?
    • Dubai Aquarium & Under Water Zoo: 1 to 2 hours
    • VR Park: 1 to 2 hours
    • Reel Cinemas: 2 to 3 hours
    • KidZania: 2 to 3 hours
    • Dubai Ice Rink: 1 to 2 hours
    • At The Top: 1 hour
    • Dubai Opera: Tours last approximately an hour
    • Spa:
      • The Spa at Address Downtown: 1 hour
      • The Spa at Address Dubai Marina: 50 minutes
      • The Spa at Address Boulevard: 1 hour
      • The Spa at Palace Downtown: 50 minutes
    • Golf:
      • Arabian Ranches Golf Club: 4 hours 20 minutes
      • Address Montgomerie: 4 hours 20 minutes
    • Tour:
      • Dubai Polo and Equestrian Club: 1 hour
  • Which attractions require a time slot booking, and what time should I arrive?
    • At The Top: pre-booking of time slot is required, when purchasing your Dubai Big Ticket, wither online or at one of the attractions you will be asked to book your time slot.
    • Reel Cinemas: it is advised to check movie show timings and book online before arriving to the cinema.
    • Dubai Ice Rink: it is advised to check the website for skating session timings and arrive 20 minutes prior to session to rent ice skates, helmets and other skating aids.
    • Dubai Aquarium & Underwater Zoo, KidZania, and VR Park: do not require a time slot however please note that some periods may be busier than others.
    • Dubai Opera: Tour start times vary through the day and are available at dubaiopera.com/dubai-opera-tour/. Choose your time when purchasing your Dubai Big Ticket and e-tickets will be sent to you.
    • Spa:
      • Pre-booking of date and time slot is required which can be booked after the purchase of the ticket via email/call to the concerned attraction.
      • Guests need to arrive 30 minutes prior if they're looking to using the Spa facilities.
    • Golf:
      • Pre-booking of time slot is required, when purchasing your Dubai Big Ticket.
      • Guests need to arrive 20 minutes prior to the round of Golf.
    • Tour:
      • Pre-booking of time slot is required, when purchasing your Dubai Big Ticket. (7.00am to 8.00am, 6.00pm to 7.00pm)
      • Guests need to arrive 15 minutes prior to the tour
  • What are the opening hours of each attraction?
    • Opening timings vary – please check websites of each attraction for details. Most open at 10am (except for At the Top which opens earlier) and close when the mall closes.
    • Dubai Opera: Summer: 9am to 6pm. From Sep 1st: 10am to 9pm.
    • Spa:
      • The Spa at Address Downtown: 9.00am to 10.00pm
      • The Spa at Address Dubai Marina: 10.00am to 10.00pm
      • The Spa at Address Boulevard: 9.00am to 10.00pm
      • The Spa at Palace Downtown: 9.00am to 10.00pm
    • Golf:
      • Arabian Ranches Golf Club: 6.00pm to 9.00pm
      • Address Montgomerie: 6.00pm to 9.00pm
    • Tour:
      • Dubai Polo and Equestrian Club: 6.00am to 7.00pm
  • How can I use this ticket in each attraction?
    At each attraction, you will either need to scan or insert the code provided on your Dubai Big Ticket receipt in order to gain entry or book your time slot/movie.
  • How should I receive my ticket?
    If you have booked online, you will receive your receipt and e-ticket via email or if you have booked at one of the attractions, you will receive a physical receipt. On either of these you will receive a barcode per attraction.
  • Can I change the date and time of my visit?
    Unfortunately, no changes will be accepted after your Dubai Big Ticket has been purchased.
  • What is the age rate of Child ticket?
    • Dubai Aquarium & Under Water Zoo: Not applicable, same ticket applies to adults & children.
    • VR Park: Not applicable, same ticket applies to adults & children however various experiences and rides inside the park may have age or height restrictions.
    • Reel Cinemas: Not applicable, same ticket applies to adults & children. Infants (2 and below) go free if sitting on parents / caregiver’s lap.
    • KidZania: Toddler (2 – 3 years), Child (2 to 16 years), Adult (16 to 64 years) and Senior Citizens (65 and older).
    • Dubai Ice Rink: Child (under 100cm) and Adults (100cm and above).
    • At The Top: Child (4 to 12 years) and Adult (12 years and above), Infants (4 and below) go free.
    • Dubai Opera: Tours - Child is 3-16 years (infants 2 and under are free).
    • Spa:
      • Not applicable
    • Golf:
      • Not applicable
    • Tour:
      • Stable tour with breakfast: AED 195 (Child)
      • Stable tour without breakfast: AED 135 (Child)
  • Is there a height or age limitations for each attraction?
    • VR Park: Various experiences and rides inside the park may have age or height restrictions.
    • Dubai Ice Rink: Child (under 100cm) and Adults (100cm and above).
  • How can I upgrade my ticket?
    • Upgrade is possible at Reel Cinemas to 3D, Dolby or Platinum
    • Upgrade is possible at Dubai Aquarium & Underwater Zoo to King Croc Encounter, Otter Encounter or Ray Encounter
    • Upgrade is possible at Dubai Ice Rink to Dubai Snowfall, Disco, Mega Disco, Family DJ or DJ Nights Disco Sessions
  • What are the terms and conditions?
    • Pass is valid 30 days from date of purchase
    • Non-refundable and non-exchangeable
    • Does not entitle the holder to non-complimentary services or provisions
    • Valid for one-time entry per attraction
    • Upgrades are subject to availability
    • Cannot be used in conjunction with any other offer
    • Kids below 120cm need to be accompanied by an adult to enter KidZania
    • Upgrade is possible at Reel Cinemas to 3D, Dolby or Platinum
    • Upgrade is possible at Dubai Aquarium & Underwater Zoo to King Croc Encounter, Otter Encounter or Ray Encounter
    • Upgrade is possible at Dubai Ice Rink to Dubai Snowfall, Disco, Mega Disco, Family DJ or DJ Nights Disco Sessions
    • Kids 2 years and under go in for free, if accompanied by paying parent/guardian - AED40
    • Only kids 3 years & above are eligible for the ""Drop & Dig"" admission tickets
    • Not valid for previously purchased (Dubai Opera) tickets
    • Other terms and conditions apply
  • How do I cancel or get a refund?
    There isn't a way to cancel purchased tickets therefore please ensure at time of booking the selected attractions are those you would like to visit.
  • What if I miss my At the Top time slot or movie at Reel Cinemas?
    We get it! Things happen, but entering a movie late at Reel Cinemas or missing a time slot for At The Top or joining a Dubai Opera tour in progress is at the discretion of that attraction.
  • How do I redeem my Dubai Big Ticket?
    • KidZania: Please proceed to the dedicated Voucher Counter for entry Tickets
    • VR Park: Please proceed to the ticket counters for entry wristbands
    • Dubai Aquarium & Underwater Zoo: Direct entry via the turnstiles
    • Dubai Ice Rink: Direct entry via the turnstiles
    • At The Top: Direct entry via the turnstiles
    • Reel Cinemas: Book your movie ticket on reelcinemas.ae or at the Digital Kiosks at The Dubai Mall, Dubai Marina Mall or The Springs Souk.
    • Dig It: Please proceed to the Dig It admissions counter
    • Guy Fieri's Kitchen: Please proceed to Guy Fier's Kitchen counter to redeem
    • Dubai Opera: Please choose your tour or performance time when purchasing Dubai Big Ticket and e-tickets will be sent to you. Tours depart from the Dubai Opera Box Office in the Opera Plaza on Sheikh Mohammed bin Rashid Boulevard, next to Burj Khalifa
    • The Spa at Address Hotels + Resorts: Book your slot at The Spa at Address Hotels + Resorts by calling on the following numbers:Address Downtown: +971 4 436 8888 Address Boulevard: +971 4 561 8126 Address Dubai Marina: +971 4 436 7424 Palace Downtown: +9714 428 7805
    • Arabian Ranches Golf Club : Book your weekly golf round slot by calling on the following number:+971 4 366 4700
    • Address Montgomerie: Book your weekly golf round slot by calling on the following number: +971 4 363 1276
    • Dubai Polo and Equestrian Club: Book your stable breakfast tour slot by calling on the following number: +971 4 361 8111